90-Day Satisfaction Guarantee
Customers that are not completely satisfied can return their product within thirty days of receipt for a cash back refund or within up to ninty days of receipt for a store credit. Equipment purchases are limited to a thirty day return window (this includes key cutters, programmers and other related tools). Unsatisfied customers will be refunded their total purchase price less shipping and handling fees as stated on the receipt given that product is in like new condition and in its origianl packaging.
If the item you have ordered is not satisfactory, contact us within the 90-day warranty period and we will replace the item for you or issue a refund. In the event that a suitable replacement is not available, a refund will be issued in the form of the original payment method or a company check. Buyer is responsible for all return shipping charges. If the package was shipped via UPS or USPS and the package is refused by the buyer, we will have to deduct $8 from the order credit, for the shipping charge that the courier charges us for the return ground shipment.
Unless an item is being returned for a defect, product must be complete and in resalable condition. Keys that have been cut will not be accepted for return. We will test all products, and credit may be denied if the product is not working and you have not written us a note explaining the circumstances.
Returns that have been improperly packaged and are damaged during return shipment will be denied for credit. Please make sure that your product is well padded on all sides.
Returns which have been excessively used or damaged by the customer or which are clearly over the thirty day limit will also be denied for credit. Further, the product may be returned to the customer at the customer's expense.
Refunds are for the price of the product only. A credit will not include the original shipping cost. We do not reimburse your return shipping under any circumstances. We apologize for this inconvenience. Auto Remote Direct is not responsible for any losses in the mail while returning merchandise.
Please note: Customer assumes all responsibility for any personal injury or damages to the vehicle associated with the operation or programming of the remote and/or key.